The replatform that didn’t blow up
A 40-person commerce agency
A past project ran over because a mid-delivery integration surprise was never in the SOW. The work got done, the client was never asked to pay for it, and the margin quietly disappeared.
- Discovery coverage flags the unknown early, while there is still room to price it.
- The estimate carries the risk instead of burying it in a round number.
- The living SOW turns that estimate into a signed commitment both sides can point to.
- When scope shifts mid-delivery, the amendment workflow turns it into billable work with client sign-off.
The project lands on margin.
See the Living SOW